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Buy&Ship Redemption Centres & Lockers at a glance
Buy&Ship Redemption Centre
Self-pickup Locations
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- Your orders will be delivered to your selected redemption centre in 1-3 working day(s) upon arrival at our Hong Kong Warehouse. You will receive an email when your parcels are ready for pickup.
- Arrangements of free storage and overdue orders for each Buy&Ship redemption centre:
- Tsuen Wan, Tai Wai and Causeway Bay Buy&Ship Redemption Centres: Parcels can be stored at the Centre for 3 working days. Buy&Ship will charge a HK$ 10/day storage fee for each parcel until the 30th day, and afterwards parcels will be treated as “abandoned”.
- Shek Mun, Fo Tan, Ma On Shan, Tseung Kwan O, San Po Kong, Hung Hom, To Kwa Wan & Tai Kok Tsui Buy&Ship Redemption Centres: Parcels can be stored at the Centre for 3 working days. Buy&Ship will charge a HK$ 10/day storage fee for each parcel. Overdue orders can be stored for 4 more working days at most. After that, the overdue orders will be arranged to return to the Kwai Fong Buy&Ship Redemption Centre afterwards.
- Other Buy&Ship Redemption Centres: Parcels can be stored at the centre for 7 working days. From the 8th working day onwards, Buy&Ship will charge a HK$ 10/day storage fee for each parcel until the 30th day, and afterwards parcels will be treated as "abandoned".
- You can neither change nor return your parcels to any other pickup locations / arrange a local delivery service once your parcels are delivered to your selected redemption centre.
- Payment methods: Only Cash and Octopus Card are accepted at Lai Chi Kok, Mong Kok, Kwun Tong, Yuen Long, Quarry Bay, Tseung Kwan O, San Po Kong, Hung Hom, To Kwa Wan, Wong Chuk Hang, Shek Mun, Fo Tan, Ma On Shan & Tai Kok Tsui Redemption Centres; Cash, Octopus Card, Credit Cards (Mastercard, Visa & American Express), Apple Pay, Google Pay, WeChat Pay and Alipay are accepted at Kwai Fong, Kwai Hing, Tai Wai & Causeway Bay; Cash, Octopus Card, Credit Cards (Mastercard & Visa), Apple Pay, Google Pay, WeChat Pay and Alipay are accepted at other Redemption Centres.
- For 1,000 dollar notes, please note that no change will be provided all Buy&Ship Redemption Centres.
- * All Buy&Ship Redemption Centres will be closed if “Black Rainstorm Warning” or “Storm Signal No. 8 or above” is hoisted.
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Buy&Ship Locker
Self-pickup Locations
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- Available for bulk shipment and credit card payment only, with the payment processing fee waived.
- Your orders will be delivered to your selected smart locker in 2-3 working days once your payment is settled. You will receive an SMS or email when parcels are ready for pickup.
- Arrangements of free storage and overdue orders for lockers: Parcels can be stored at your selected smart locker for 48 hours. If any parcels have not been collected after 48 hours, they will be returned to our Kwai Fong Redemption Centre. In this case, you need to collect the parcels at Kwai Fong Redemption Centre within 7 days. No arrangement can be made for the parcel collection.
- Important notes: The size and weight limitations of Buy&Ship locker is 38cm X 17cm X 47cm (W X H X D) and 12 pounds for each order. Delivery orders will be automatically cancelled if the parcel exceeds the size of the locker. Please consider the expected dimensions of the parcel carefully before consolidation.
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3rd Party Centre (iPostal Station)
Self-pickup Locations
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- Available for bulk shipment and credit card payment only, with the payment processing fee waived.
- Your orders will be delivered to your selected iPostal Station in 2-3 working days after payment, and you will receive an SMS or email when the parcels are ready for pickup.
- Arrangements of free storage and overdue orders: Parcels can be stored at the iPostal Station for 48 hours, after which they will be returned to our Kwai Fong Redemption Centre, where you can collect them within 7 days. No additional arrangements can be made for parcel collection.
- Important notes: The size and weight limitations of iPostal Stations are 38cm X 17cm X 47cm (W X H X D) and 12 pounds per order. Orders will be automatically cancelled if any parcel exceeds the size limit. Please consider the expected dimensions of the parcel carefully before consolidation.
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3rd Party Centre (Post Office)
Self-pickup Locations
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- Available for bulk shipment and credit card payment only, with the payment processing fee waived.
- Your orders will be delivered to your selected post office in approximately 3 working days once your payment is settled. You will receive an SMS and email when parcels are ready for pickup.
- Arrangements of free storage and overdue orders for post offices: Parcels can be stored at your selected post office for 3 working days. If any parcels have not been collected after 3 working days, they will be returned to our Kwai Fong Redemption Centre. In this case, you need to collect the parcels at Kwai Fong Redemption Centre within 7 days. No arrangement can be made for the parcel collection.
- You can neither change nor return your parcels to any other pickup locations / arrange a local delivery service once your parcels are delivered to your selected post office.
- Important notes: The weight limitation of the post office is 22 pounds for each order while the size limitation is any length within 150cm, and the length (longest dimension) and girth combined within 300cm.
- Delivery orders will be automatically cancelled if the parcel exceeds the size of the post office. Please consider the expected dimensions and the weight of the parcel carefully before consolidation.
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3rd Party Centre (S.F. Store)
Self-pickup Locations
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- Only available for bulk shipment, and credit card payment (Payment processing fee is waived for this pickup method).
- Your orders will be delivered to your selected S.F. Store in 2-4 working days once your payment is settled. You will receive an SMS when parcels are ready for pickup.
- Arrangements of free storage and overdue orders for S.F. Stores: Parcels can be stored at your selected S.F. Store for 2 days. If any parcels have not been collected after 2 days, they will be returned to our Kwai Fong Redemption Centre. In this case, you need to collect the parcels at Kwai Fong Redemption Centre within 7 days. No arrangement can be made for the parcel collection.
- You can neither change nor return your parcels to any other pickup locations / arrange a local delivery service once your parcels are delivered to your selected S.F. Store.
- Important notes: SF’s self-pick-up point has a parcel weight limit of 44 pounds, including actual and volumetric weight. If a shipment exceeds this limit, SF will transfer the shipment to the closest service centre, and SF will inform the customer to pick up the shipment. If the pick-up location has been changed by SF Express, the customer can call SF to arrange a delivery to the door but must pay the additional delivery cost.
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3rd Party Centre (Circle K Store)
Self-pickup Locations
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- Available for bulk shipment and credit card payment only, with the payment processing fee waived.
- Your orders will be delivered to your selected Circle K store in 2-4 working days once your payment is settled. You will receive an SMS when parcels are ready for pickup.
- Arrangements of free storage and overdue orders for Circle K stores: Parcels can be stored at your selected Circle K store for 2 days. If any parcels have not been collected after 2 days, they will be returned to our Kwai Fong Redemption Centre. In this case, you need to collect the parcels at Kwai Fong Redemption Centre within 7 days. No arrangement can be made for the parcel collection.
- You can neither change nor return your parcels to any other pickup locations / arrange a local delivery service once your parcels are delivered to your selected Circle K store.
- Important notes: The size and weight limitations of the Circle K store is 30cm X 30cm X 50cm (W X H X D) and 12 pounds for each order. Delivery orders will be automatically cancelled if the parcel exceeds the size of the Circle K store. Please consider the expected dimensions and the weight of the parcel carefully before consolidation.
- There is a limited stock space for Circle K, thus we will have to wait for the first batch of delivery to be picked up before we send out the next delivery. Each delivery cycle will take around 1-3 days. Please choose other pick up locations if you’re expecting an urgent delivery.
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