Due to local public holidays in different countries, our warehouses will be closed for a few days in January. Please note that our warehouses will not receive or send out parcels, nor will our warehouses update any shipment status during the closure.
Please also note that all Buy&Ship Redemption Centres will be closed on January 1st (Wed) while some Buy&Ship Redemption Centres will also have special opening hours during the Lunar New Year holidays.
Special Opening Hours of Buy&Ship Redemption Centres:
| Buy&Ship Redemption Centres | Special Opening Hours* |
| All Buy&Ship Redemption Centres (incl. Franchised Redemption Centres) |
28th Jan: Operate as usual 29th – 31st Jan: Closed |
| Choi Ming Market, Tseung Kwan O | 29th Jan – 8th Feb: Closed |
| Saddle Ridge Garden Commercial Centre, Ma On Shan | 29th Jan – 5th Feb: Closed |
| Ko Shan Theatre, To Kwa Wan | 29th – 30th Jan: Closed |
| East Pavilion, Quarry Bay | 29th Jan – 2nd Feb: Closed |
Service arrangements of our warehouses in January are as follows:
| Warehouse | Holiday Closures |
| China | Jan 1st (Wed), Jan 25th (Sat) – Jan 31st (Fri) |
| Taiwan | Jan 1st (Wed), Jan 25th (Sat) – Jan 31st (Fri) |
| Korea | Jan 1st (Wed), Jan 28th (Tue) – Jan 30th (Thu) |
| Japan | Jan 1st (Wed), Jan 2nd (Thu), Jan 13th (Mon) *Parcel checkout will be temporarily paused from Dec 28 2024 to Jan 4 2025. |
| Thailand | Jan 1st (Wed) |
| US | Jan 1st (Wed), Jan 20th (Mon) |
| UK | Jan 1st (Wed) |
| Australia | Jan 1st (Wed), Jan 27th (Mon) |
| Italy | Jan 1st (Wed), Jan 6th (Mon) |
| Canada | Jan 1st (Wed) |
For more details of the shipping schedule, please refer to “Member Centre > Warehouses”.
If there are any changes or updates regarding the service or redemption arrangements, we will keep you posted with this service notice.